Call & Contact Center Expo 2024
27 November 2024 – 28 November 2024
ExCeL London, London, United Kingdom
80 sessions · 25 speakers
Organiser (1)
Exhibitors (95)
HoduSoft · AVOXI · HelloFresh · MMD Smart · ContactBabel Ltd · Ardanis Technologies · Dialpad · Intergo Telecom · ProUCX · Lokulus · Darwin Technology Solutions · Verint · Vonage · PEAK Outsourcing · Zadarma · Intercom · Zoom · Call Centre Helper · Gladia · Pontica Solutions · Sprinklr · NICE Systems UK · KMS Lighthouse · ScoreBuddy · Audioliz · Diabolocom · Forum Events · Webex · 8x8 · QuestBlue · Sycurio · Get Out of Wrap · Parloa · ITNAVPro · Onepilot · Daktela · Five9 · V3 Outsourcing Solutions · AudioCodes · Tollring · Sanas · Advania · Microsoft · Mediatel Data SRL · RingCentral · Uniphore · SupWiz · MadeYou · BridgeVoice · Attensi · DDC Outsourcing Solutions · redial bpo · Fuse 2 Communications Ltd · SoftPhone · Creovai · Boost.ai · FM Outsource · The Knowledge Group · Prophecy Europe Ltd · Pindrop · Elephants Dont Forget · Gnatta · MST Holding · Vindaloo Softtech · Artiwise · The Team Leader Community · Vee24 · Cyara · IT PARK Uzbekistan · Fullview · genesys · Xceed · The U.K. Contact Centre Forum Ltd · RevoPCI · Nurix AI · Calabrio, Inc. · Emerging Global Services · CallTower · eGain Communications · Puzzel · Commbox · Nextiva · talkdesk · Resolvable · CX-International · DialedIn · Kore.ai · ElevenLabs · CallMiner · CCMA | Call Centre Management Association · Content Guru Limited · EvaluAgent · Callosseum · Bandwidth · COMPUTD
Agenda
- Expect the unexpected – How to adapt to rapid change 24 November 2024
- Contact Centre 2.0: The evolving workforce 27 November 2024
- Orchestrating AI & Digital Ecosystems: A Masterclass in Platform Integration - Seamlessly Connecting Genesys with AWS and ServiceNow 27 November 2024
- Unlock value from AI-enhanced CX: Strategies you can put to work today 27 November 2024
- Empowering the Future: Exploring the Future of Consumer Behaviour in the era of AI 27 November 2024
- Next-Gen, AI-Driven CCaaS, straight from the horses mouth 27 November 2024
- Leading the Future of Customer Service Automation 27 November 2024
- How to make your customer experience SING 27 November 2024
- AI for CX: Evolution, Not Extinction 27 November 2024
- Best Practices for AI in Customer Service: Realising the Vision of an Effortless Customer Experience 27 November 2024
- Effective Benchmarking Workshop: Real customer operation benchmarking 27 November 2024
- Revolutionising Customer Experience: How AI is Transforming the Contact Centre 27 November 2024
- Revolutionising Contact Centres: The Strategic Impact of Proprietary AI at Dialpad 27 November 2024
- Using your brain® - The smart ways to get the best from Artificial Intelligence 27 November 2024
- Next-Gen CX: The future of your contact centre 27 November 2024
- AI-Powered Transformation: Navigating the Road to Excellence 27 November 2024
- How contact centres can demonstrate their value 27 November 2024
- Leveraging Digital Capabilities to drive Inclusive Society Through Seamless Customer Experience 27 November 2024
- Listen, Understand, Act: Transforming Agent-Customer Interactions with AI 27 November 2024
- Mastering Generative AI: CX leading the way to Innovation at Scale 27 November 2024
- Operational Effectiveness Workshop: Creating a learning culture 27 November 2024
- Press 1 for staff retention: Eight authentic ways Emotional Intelligence will help create call centre careers 27 November 2024
- Fortify your Contact Centre against Fraudsters 27 November 2024
- Navigating the AI Revolution: Transformative Impacts and Proven Strategies for Success 27 November 2024
- Why 100% coverage = 100% confidence: Make AutoQA work for you 27 November 2024
- The Human Touch in a Tech-Driven World 27 November 2024
- Generative AI, Meet Agentic AI: The Dynamic Duo Revolutionising Customer Experience 27 November 2024
- Maximising Customer Experience and ROI: Insights from Forrester’s Total Economic Impact™ Study on Puzzel 27 November 2024
- How Generative AI is forging the future of CX and transforming the Contact Centre 27 November 2024
- Delivering Strengths Based Agent Coaching with AI insights 27 November 2024
- The Future of Contact Centres: Taking Command of AI, Security, and CX 27 November 2024
- Strategy. Culture. Colleagues. Customers. Operations. 27 November 2024
- Microsoft Teams and Contact Centre, Understanding Your Options 27 November 2024
- Will AI Take My Job? A Contact Centre Story 27 November 2024
- The future of Customer Connection: Empowering the human touch in an AI world Brought to you by Sanas 27 November 2024
- Embrace The Uncertainty: How AI enriches the Contact Centre Experience 27 November 2024
- How I Hacked Your Call Centre - Tales from a Social Engineer 27 November 2024
- "Skip the website, I’ll just call.” How Personalized AI Agents Will Become Your Primary Customer Contact Method 27 November 2024
- Using AI to transform the ‘Customer Experience’ Practical lessons and insights from building an AI first strategy 27 November 2024
- Voice of the Agent (VoA) - Empowering contact centre agents in a multichannel world 27 November 2024
- Navigating GenAI with Ethics 27 November 2024
- From Successfully Managing to Exceeding your Customer Expectations 27 November 2024
- No One Gets Fired for Investing in Microsoft - But the Wrong Microsoft Teams Contact Center Could Cost You 27 November 2024
- Recruitment & Retention within Contact Centres & Customer Experience – observations, challenges and getting it right as we go into 2025. 27 November 2024
- Navigating the Outsourcing Landscape: Benefits and Drawbacks 27 November 2024
- The challenges facing buyers in an AI-driven world 27 November 2024
- Raising Standards in Customer Operations 28 November 2024
- Brought to you by Sprinklr 28 November 2024
- Contact Centre Metrics - vanity vs sanity - time for a metric overhaul? 28 November 2024
- Cracking the GenAI code: From ‘Black Box’ to transparent CX 28 November 2024
- AI-Powered Experience Orchestration: Revolutionizing CX & EX - Leverage AI Copilot and Social Listening for Seamless Interactions 28 November 2024
- Empowering the Future: Exploring the Future of Consumer Behaviour in the era of AI 28 November 2024
- Delivering Trusted Answers in the Digital Age: eGain’s AI Knowledge Framework for Enterprises 28 November 2024
- Effective Benchmarking Workshop: Real customer operation benchmarking 28 November 2024
- Navigating Digital Transformation with Carnival UK: Adopting AI and Automation for CX Excellence 28 November 2024
- Proactive, real-time communications: Transform customer experiences with AI-powered digital messaging 28 November 2024
- TREX - A roaring keynote 28 November 2024
- 5 ways predictive metrics will shape the contact centre 28 November 2024
- Embracing 'Mobile-First' Customer Experiences 28 November 2024
- Darwin - Helping businesses navigate the technology minefield 28 November 2024
- Sustainable Customer Satisfaction: More Insights, Fewer Blind Spots, Zero Guesswork. Artiwise VoC Platform – Transform Feedback into Action 28 November 2024
- AI for quality monitoring in call centers : experience feedback 28 November 2024
- Elevating Customer Care for the Vulnerable 28 November 2024
- The Role of Real-Time Speech AI in Enabling Future-Proof Proactive Customer Service Strategies 28 November 2024
- How enhanced communication in the contact center leads to effective results, brought to you by Sanas 28 November 2024
- Closing the “Trust Gap” and Increasing Confidence in Your LLM-Powered Chatbots 28 November 2024
- Operational Effectiveness Workshop: Creating a learning culture 28 November 2024
- Attracting, recruiting, and retaining talent within your contact centre, utilising technology (but more importantly humans) 28 November 2024
- AI Driving a Step Change in CX: Zoom's Leadership in Innovation 28 November 2024
- Connecting Agent Competence to Profit, Growth, Efficiency & Productivity in 2025: A Blueprint for Success 28 November 2024
- Using AI to drive your purpose 28 November 2024
- An honest look in the mirror: New data reveals if brands are meeting customer expectations 28 November 2024
- How an all-in-one unified comms and contact centre platform boosts productivity and helps deliver exceptional CX 28 November 2024
- You can't be what you don't see 28 November 2024
- How can AI transform contact centres? 28 November 2024
- Unlocking Leadership Greatness: Embrace the Learning Mindset 28 November 2024
- Managing the EU AI Act and GDPR Compliance in Contact Centre 28 November 2024
- World Class Customer Experience with a Human Touch 28 November 2024
- Future of Customer Service : AI + Knowledge Management 28 November 2024
- Young Consumers - The Reality 28 November 2024