Call & Contact Center Expo 2023
29 November 2023 – 30 November 2023
ExCeL London, London, United Kingdom
75 sessions · 88 speakers
Organisers (2)
ROAR B2B · Call & Contact Centre Expo
Exhibitors (90)
CloudFon · DIDWW · Squaretalk · HelloFresh · ContactCenter4All · MMD Smart · Dialpad · Lokulus · Klaus · Vonage · Odigo · PEAK Outsourcing · Leaping AI · centrical · Khoros · Google ChromeOS · Intercom · Procat · Zoom · LivePerson · PCI Pal · Imagicle · Sprinklr · NICE Systems UK · KMS Lighthouse · Talkative · ScoreBuddy · Automaise · Diabolocom · Quiq · Webex · 8x8 · QuestBlue · 5Mins.ai · Sycurio · Datamatics · Get Out of Wrap · Speakylink · Grypp · Daktela · Five9 · Twilio · SuccessKPI · Foundever (Previously Sitel Group) · AudioCodes · CloudCX Ltd · natterbox · CloudInteract · RingCentral · Uniphore · IO Solutions Contact Center Inc. · MadeYou · BridgeVoice · Attensi · DDC Outsourcing Solutions · Fuse 2 Communications Ltd · Esendex · OpenFin · FM Outsource · IR · Voiceweb · Prophecy Europe Ltd · Gnatta · HCLTech · Avoira · The Team Leader Community · voicespin · PolyAI · Future Ready AS · Fullview · TC&C · genesys · HRGO · Salesforce · Calabrio, Inc. · Emerging Global Services · eGain Communications · Puzzel · Silver Lining · talkdesk · Kore.ai · Knowmax · Oracle · CallMiner · GS Lab · Enghouse Interactive · Content Guru Limited · EvaluAgent · DeskMoz · Bandwidth
Agenda
- PANEL: Future of the Contact Centre 29 November 2023
- Go from legacy to legendary customer service: why AI transformation is your big bet 29 November 2023
- AI & The Agent Experience 29 November 2023
- CustomerAI: Effective, Personalised Customer and Agent Engagement using real-time data 29 November 2023
- Customer Experience in the Age of AI 29 November 2023
- The future of CX is now: Unify your CRM and contact centre 29 November 2023
- The Future of Customer Contact: What's hot here and now to accelerate performance with AWS 29 November 2023
- What do Team Leaders Need 29 November 2023
- Using Generative AI and a total experience strategy to drive CX and EX 29 November 2023
- Knowledge Management & Generative AI in Digital Customer Service 29 November 2023
- Unveiling your connected 2024 roadmap for AI-enhanced CX 29 November 2023
- AI Killer Apps 29 November 2023
- WORKSHOP: Forecasting and shaping the future with playbooks 29 November 2023
- Driving CX Excellence with ease: Compose a custom stack with telephony, CCaaS, and AI 29 November 2023
- Supercharge your NPS, Efficiency and Employee Satisfaction in weeks with Generative & Conversational AI 29 November 2023
- PANEL: Cultivating Commitment: Building Culture, Retention, and Development 29 November 2023
- Customer Engagement Strategy: Level-Up or Game Over 29 November 2023
- Optimising CX : How Electrolux leveraged automated contact centre testing 29 November 2023
- How to onboard, empower, and retain agents using real-time guidance, analytics and AI 29 November 2023
- WORKSHOP: Hybrid, flexibility and future ways of working 29 November 2023
- EXPERT PANEL: Future-proofing Your CX Strategy in the era of AI 29 November 2023
- Driving CX Efficiency Across Three Councils with RingCentral 29 November 2023
- Do right by your customers & drive a better culture for your people 29 November 2023
- The role of humans in an AI-enabled contact centre 29 November 2023
- What Goes Into a Successful CX Digital Transformation Strategy? 29 November 2023
- PANEL: Premiumisation - The Future of Voice 29 November 2023
- A digital-first contact centre for the CX your agents and clients expect 29 November 2023
- Gamify your contact centre and reap the rewards 29 November 2023
- Technology with a Human Touch: Unlocking the Power of AI 29 November 2023
- The Fundamentals of Customer Service Outsourcing: how to get it right the first time. 29 November 2023
- Why contact center automation doesn’t work (and what to do about it) 29 November 2023
- Striking the Perfect Balance: Engagement, AI and Adherence in Quantanite's contact centre 29 November 2023
- Supercharge contact centre efficiency with generative AI 29 November 2023
- Data and insight on why great candidates would choose to work at your contact centre, or not. 29 November 2023
- Microsoft Teams Contact Centres, Understanding Your Options 29 November 2023
- Building Tomorrow’s Support Team: A Glimpse into the Future 29 November 2023
- Redefining Customer Engagement with AI 29 November 2023
- Driving success with Generative AI-Powered Assistants 29 November 2023
- Switch viability : stick or switch 29 November 2023
- Contact Centre Evolution: Shaping Tomorrow's Workforce 29 November 2023
- People, Powered, Progress – Our Take on Nine to Thrive! 29 November 2023
- Elevating customer service with Generative AI 30 November 2023
- Right Tech, Right Time, Right AI 30 November 2023
- Say goodbye to rip and replace, Hello to smooth transition to your cloud contact centre 30 November 2023
- Conversational AI: a threat or opportunity? 30 November 2023
- Harnessing AI for Consistent Customer Experiences 30 November 2023
- Expanding CX Capabilities to Employees Beyond the Contact Center 30 November 2023
- Research Revealed: Voice of the Contact Centre Consumer 2023 - Brought to you by Odigo & the CCMA 30 November 2023
- Conversational Everything - Be where your customers are 30 November 2023
- Is CSAT Possible Without ESAT? How EE enhanced employee engagement and customer happiness with AI & Automation. 30 November 2023
- WORKSHOP: Productivity and understanding the true value of time 30 November 2023
- CX thrives on OpEX 30 November 2023
- Conversations with Colleagues: Feedback Models that work! 30 November 2023
- Digital Support: Zoom’s Journey From Startup to Standout 30 November 2023
- Transforming the contact centre through AI 30 November 2023
- Which is most important… Customer Vulnerability, Employee Well-Being or Agent Performance? 30 November 2023
- Does TikTok Hold The Secrets to Maximising Customer Satisfaction? 30 November 2023
- Hi, WHO are you today? - Introducing CARIN Deepfake Guard 30 November 2023
- CANCELLED: Maximizing ROI of your CX Investments 30 November 2023
- By the numbers - the unintended consequences of "measuring what matters" 30 November 2023
- WORKSHOP: Operating model design and effective target setting 30 November 2023
- POV: Hunter, farmer or bean counter, we’re all responsible for clients. (Oh and by the way, QBRs are dead) 30 November 2023
- Beyond Words: Visual Interaction - The next phase in evolution of the contact centre 30 November 2023
- Mindfulness for the Contact Centre 30 November 2023
- Automate your Quality Assurance with GPT-powered AI 30 November 2023
- If data is the new oil, AI is the new electricity powering Contact Centre transformation 30 November 2023
- Secure and optimise your contact centre 30 November 2023
- Future Proofing Your Contact Centre in 2024 with AI 30 November 2023
- Get out of Wrap Live - The Employee Experience with guests from Centrical 30 November 2023
- Leading in a Contact Centre 30 November 2023
- The future of CX is now: Unify your CRM and contact centre 30 November 2023
- CANCELLED: AI-Powered Fraud Detection: Implementation & Business Impact in Contact Centers 30 November 2023
- AI powered translation for live voice calls by ConnectLingua 30 November 2023