Call & Contact Center Expo 2023

29 November 2023 – 30 November 2023

ExCeL London, London, United Kingdom

75 sessions · 88 speakers

Organiser (1)

Call & Contact Centre Expo

Agenda

• PANEL: Future of the Contact Centre 29 November 2023
• Go from legacy to legendary customer service: why AI transformation is your big bet 29 November 2023
• AI & The Agent Experience 29 November 2023
• CustomerAI: Effective, Personalised Customer and Agent Engagement using real-time data 29 November 2023
• Customer Experience in the Age of AI 29 November 2023
• The future of CX is now: Unify your CRM and contact centre 29 November 2023
• The Future of Customer Contact: What's hot here and now to accelerate performance with AWS 29 November 2023
• What do Team Leaders Need 29 November 2023
• Using Generative AI and a total experience strategy to drive CX and EX 29 November 2023
• Knowledge Management & Generative AI in Digital Customer Service 29 November 2023
• Unveiling your connected 2024 roadmap for AI-enhanced CX 29 November 2023
• AI Killer Apps 29 November 2023
• WORKSHOP: Forecasting and shaping the future with playbooks 29 November 2023
• Driving CX Excellence with ease: Compose a custom stack with telephony, CCaaS, and AI 29 November 2023
• Supercharge your NPS, Efficiency and Employee Satisfaction in weeks with Generative & Conversational AI 29 November 2023
• PANEL: Cultivating Commitment: Building Culture, Retention, and Development 29 November 2023
• Customer Engagement Strategy: Level-Up or Game Over 29 November 2023
• Optimising CX : How Electrolux leveraged automated contact centre testing 29 November 2023
• How to onboard, empower, and retain agents using real-time guidance, analytics and AI 29 November 2023
• WORKSHOP: Hybrid, flexibility and future ways of working 29 November 2023
• EXPERT PANEL: Future-proofing Your CX Strategy in the era of AI 29 November 2023
• Driving CX Efficiency Across Three Councils with RingCentral 29 November 2023
• Do right by your customers & drive a better culture for your people 29 November 2023
• The role of humans in an AI-enabled contact centre 29 November 2023
• What Goes Into a Successful CX Digital Transformation Strategy? 29 November 2023
• PANEL: Premiumisation - The Future of Voice 29 November 2023
• A digital-first contact centre for the CX your agents and clients expect 29 November 2023
• Gamify your contact centre and reap the rewards 29 November 2023
• Technology with a Human Touch: Unlocking the Power of AI 29 November 2023
• The Fundamentals of Customer Service Outsourcing: how to get it right the first time. 29 November 2023
• Why contact center automation doesn’t work (and what to do about it) 29 November 2023
• Striking the Perfect Balance: Engagement, AI and Adherence in Quantanite's contact centre 29 November 2023
• Supercharge contact centre efficiency with generative AI 29 November 2023
• Data and insight on why great candidates would choose to work at your contact centre, or not. 29 November 2023
• Microsoft Teams Contact Centres, Understanding Your Options 29 November 2023
• Building Tomorrow’s Support Team: A Glimpse into the Future 29 November 2023
• Redefining Customer Engagement with AI 29 November 2023
• Driving success with Generative AI-Powered Assistants 29 November 2023
• Switch viability : stick or switch 29 November 2023
• Contact Centre Evolution: Shaping Tomorrow's Workforce 29 November 2023
• People, Powered, Progress – Our Take on Nine to Thrive! 29 November 2023
• Elevating customer service with Generative AI 30 November 2023
• Right Tech, Right Time, Right AI 30 November 2023
• Say goodbye to rip and replace, Hello to smooth transition to your cloud contact centre 30 November 2023
• Conversational AI: a threat or opportunity? 30 November 2023
• Harnessing AI for Consistent Customer Experiences 30 November 2023
• Expanding CX Capabilities to Employees Beyond the Contact Center 30 November 2023
• Research Revealed: Voice of the Contact Centre Consumer 2023 - Brought to you by Odigo & the CCMA 30 November 2023
• Conversational Everything - Be where your customers are 30 November 2023
• Is CSAT Possible Without ESAT? How EE enhanced employee engagement and customer happiness with AI & Automation. 30 November 2023
• WORKSHOP: Productivity and understanding the true value of time 30 November 2023
• CX thrives on OpEX 30 November 2023
• Conversations with Colleagues: Feedback Models that work! 30 November 2023
• Digital Support: Zoom’s Journey From Startup to Standout 30 November 2023
• Transforming the contact centre through AI 30 November 2023
• Which is most important… Customer Vulnerability, Employee Well-Being or Agent Performance? 30 November 2023
• Does TikTok Hold The Secrets to Maximising Customer Satisfaction? 30 November 2023
• Hi, WHO are you today? - Introducing CARIN Deepfake Guard 30 November 2023
• CANCELLED: Maximizing ROI of your CX Investments 30 November 2023
• By the numbers - the unintended consequences of "measuring what matters" 30 November 2023
• WORKSHOP: Operating model design and effective target setting 30 November 2023
• POV: Hunter, farmer or bean counter, we’re all responsible for clients. (Oh and by the way, QBRs are dead) 30 November 2023
• Beyond Words: Visual Interaction - The next phase in evolution of the contact centre 30 November 2023
• Mindfulness for the Contact Centre 30 November 2023
• Automate your Quality Assurance with GPT-powered AI 30 November 2023
• If data is the new oil, AI is the new electricity powering Contact Centre transformation 30 November 2023
• Secure and optimise your contact centre 30 November 2023
• Future Proofing Your Contact Centre in 2024 with AI 30 November 2023
• Get out of Wrap Live - The Employee Experience with guests from Centrical 30 November 2023
• Leading in a Contact Centre 30 November 2023
• The future of CX is now: Unify your CRM and contact centre 30 November 2023
• CANCELLED: AI-Powered Fraud Detection: Implementation & Business Impact in Contact Centers 30 November 2023
• AI powered translation for live voice calls by ConnectLingua 30 November 2023