Call & Contact Centre Expo 2021
16 November 2021 – 17 November 2021
ExCeL London, London, United Kingdom
99 sessions · 71 speakers
Organiser (1)
Agenda
- Google Voice and Video in the Contact Centre in 2022 16 November 2021
- How to Avoid a CX Strategy Flatline by Embracing the New Hybrid 16 November 2021
- Journey Map Hierarchies: How to operationalise journey mapping across organisational silos 16 November 2021
- Leveraging Digital DNA: seamless end-user experiences with Microsoft Teams 16 November 2021
- The key role of Private Cloud and Contact Center VAR's experts to support ambitious Customer Relations Strategies 16 November 2021
- Optimising mental health - recovery and resilience 16 November 2021
- How Hindawi have built a culture based on creativity, collaboration and customer-centricity within service delivery 16 November 2021
- Customer Experience 2021 - Changing Customer Behaviour & Attitudes 16 November 2021
- The Great Resignation: Resource threats and opportunities for the contact centre 16 November 2021
- How human-in-the-loop technology unlocks the potential of AI for a modernised hybrid contact centre 16 November 2021
- The Power of Hybrid Experiences 16 November 2021
- Building an effective customer interaction suite with automation and AI 16 November 2021
- Case study: How to achieve 95% CSAT through a sea of change 16 November 2021
- Change your conversations, and change your business! 16 November 2021
- Collinson, Freshworks and AWS: How omni-channel service helps Collinson gain a 360-degree view to deliver more meaningful customer experiences 16 November 2021
- Contact Centre 101 – Everything has changed but nothing has changed 16 November 2021
- Take back Control of Your Customer Experience Now! Deliver Best-In-Class Customer Service with AI-Powered Intelligent Automation 16 November 2021
- Customer Service is Everybody's Business 16 November 2021
- Hybrid Working – The future or just a fad? 16 November 2021
- How to connect employees to customers anywhere, with flexibility and security: Debt Free London Case Study 16 November 2021
- Digital First: Delivering Connected CX 16 November 2021
- Unleash the potential of Voice Virtual Assistants: success stories with impact on customer experience and cost efficiency 16 November 2021
- Automation, Augmentation and the contact centre agent of the future... or the present 16 November 2021
- Efficiency and CX: Unpacking Intelligent Automation 16 November 2021
- Engaging modern-day customers: Delivering seamless Omni-channel experience using breakthrough mobile technologies 16 November 2021
- Improving Employee Engagement at Zen Internet with a People-First Philosophy 16 November 2021
- Evolving the Contact Centre: How to onboard, upskill, empower and retain agents in a rapidly changing environment 16 November 2021
- What goes up, must come down; but how do we make Contact Centre customer experience stay up? 16 November 2021
- 10 Ways Covid has Changed the Contact Centre Forever 16 November 2021
- Reach your customers like never before with Video in the Contact Centre 16 November 2021
- Utilizing AI and Deep Machine Learning to Deliver Amazing Voice Experiences 16 November 2021
- The Untapped Power of Voice: Voice Intelligence for the Contact Centre 16 November 2021
- How did Costa Express brew a whole new customer experience? 16 November 2021
- and jump presents: How to design for magic and metrics 16 November 2021
- How automation changes the game for Essilor 16 November 2021
- How to Help Your Customer Service Team Engage, Assist, & Sell 16 November 2021
- Life isn't always fair: New technology for your unfair advantage 16 November 2021
- MANAGING HOMEWORKERS: Voice authentication, Vulnerability, Quality and Compliance 16 November 2021
- Meeting the needs of vulnerable customers: a primer for contact centres 16 November 2021
- Simplify your Agents' work by Unifying Voice and Digital Interactions 16 November 2021
- The integrated contact centre - how we deliver efficiency and experience with Amazon Connect 16 November 2021
- How are you Meeting Payment Security Challenges for your Hybrid Working, Cloud Contact Centre? 16 November 2021
- XCaaS marks the spot: Bringing together employee and customer experience 16 November 2021
- The challenge of the HYBRID workspace… 16 November 2021
- Beyond Bots: 3 Trends to Watch in AI and Automation 16 November 2021
- Giving first line agents the tools to solve third line issues, increasing agent utilization and NPS scores. 16 November 2021
- Look after your customer and your customer will look after you. Client retention through exceptional customer service. 16 November 2021
- Conversational Automation - The next big revolution in Customer Experience 16 November 2021
- TalkTalk and Semafone innovate to deliver a ‘free digital connectivity' service for UK job seekers 16 November 2021
- Genesys Cloud CX and the Microsoft Stack - a panel discussion 16 November 2021
- What's in store for 2022? Fireside with Freshworks' Simon Johnson and CX Punk, Adrian Swinscoe 16 November 2021
- Red Carpet Employee Engagement 1.0 - Employee engagement brings your staff and your company to the Oscars 16 November 2021
- The Secret to Better CX 16 November 2021
- Look Who's Talking – an analytics story 16 November 2021
- Supporting Agents handling contacts with vulnerable customers 16 November 2021
- Six Simple Steps to Rockstar CX 17 November 2021
- How you can integrate your cloud contact centre across all applications with ease 17 November 2021
- Brutally honest: Using Teams Voice in customer service. Challenges, experiences, and success stories from the field. 17 November 2021
- Are you serious about customer experience? 17 November 2021
- Management, Communication and Scheduling in WFH and Hybrid Contact Centres 17 November 2021
- Creating more engaging customer experiences at scale 17 November 2021
- How contact centre conversations became broken, and how we fix them 17 November 2021
- How Amazon Connect Intelligent Contact Centres Can Help Businesses Grow 17 November 2021
- Immersive training and engaging collaboration are more important than ever 17 November 2021
- Genesys Cloud CX and the Microsoft Stack - a panel discussion 17 November 2021
- Is Big Brother here to stay? 17 November 2021
- Knowledge Hubs for Customer Service--What, Why Now, and How 17 November 2021
- How Dyno increased online generated sales by 23% using automated sales attribution and real-time customer insight from call tracking. 17 November 2021
- Supporting agents and customers through change: An enforcement agency's story 17 November 2021
- The role of social media in enhancing and protecting reputation/customer experience. 17 November 2021
- Top of the ladder: small steps to big effect in Social Housing 17 November 2021
- How is everyone feeling? 17 November 2021
- Competing in the Conversation Economy: Crafting Resonating Digital Experiences Across Your Contact Centre Estate 17 November 2021
- The use of Speech Analytics in the Contact Centre 17 November 2021
- Phonexia voice verify voice biometrics solution - your client's word is enough 17 November 2021
- Voice was just the beginning - how to meet the demands of today's customer 17 November 2021
- Putting customers & colleagues at the heart of your technology transformation 17 November 2021
- How online learning can support the new normal 17 November 2021
- The rise of the machine agent 17 November 2021
- Predictive Analytics: The Four Stages of Insight 17 November 2021