Call & Contact Centre Expo 2025
19 November 2025 – 20 November 2025
ExCeL London, London, United Kingdom
78 sessions · 82 speakers
Organiser (1)
Media Partners (4)
Contact Centre & Customer Services Summit · Call Centre Helper · ECCCSA · Get Out of Wrap
Sponsors (8)
Verint · 8x8 · NICE · Peopleware · Amazon Web Services · CCMA · genesys · Kerv
Agenda
- Real CX Innovation or Industry Illusion? Cutting Through the Hype 19 November 2025
- Empowering Employees with AI: How Leading Organisations are Redefining EX 19 November 2025
- Transforming Public Sector CX with Purpose-Driven Communications 19 November 2025
- See It, Test It, Trust It: AI Agents in the Contact Center 19 November 2025
- Omnichannel 3.0: Mastering the Intersection of AI + Humans 19 November 2025
- Culture, Continuity & AI: The Human-Centric Edge in Global CX Delivery 19 November 2025
- Cut Through the Complexity: Turning Your Data Chaos into Clarity 19 November 2025
- Harnessing Generative AI at Scale with NiCE 19 November 2025
- Trends and Opportunities Reshaping the CX Space 19 November 2025
- AI for CX + FX: Why It Fails and How to Succeed 19 November 2025
- AI Winners and Losers – Building a Winning CX Strategy With AI 19 November 2025
- Turning Strategy into ROI: What High-Performing Contact Centres Do Differently 19 November 2025
- Workforce Management that Works for Everyone 19 November 2025
- CX Is Still Human - Agentic AI Just Makes it Smarter 19 November 2025
- Making Next-Level CX a Reality 19 November 2025
- Smarter Scheduling, Better CX: Why Automation Isn’t Enough 19 November 2025
- From Talk to Action: Real-World AI Transformation Today 19 November 2025
- Rise of the Machines: The Dawn of Agentic CX 19 November 2025
- Preparing for the Next Generation of Customers 19 November 2025
- The Agentic Contact Centre: A Salesforce Vision for AI & Confident Agents 19 November 2025
- Inclusive CX: Designing Journeys That Leave No Customer Behind 19 November 2025
- Evolution of Planning: Raising Standards in Resource Planning 19 November 2025
- Beyond CCaaS: Enter the Era of Customer Experience Automation 19 November 2025
- Future-Proofing BPO: What Buyers Should Demand in 2026 19 November 2025
- How to Succeed with your AI Implementation and Avoid Common Pitfalls 19 November 2025
- Synthflow × Freshworks: When Integration Becomes Conversation 19 November 2025
- The Death of QA as you Know It: How to Win at CX in 2026 19 November 2025
- The Holy Grail of CX: Building a Sir-iously Good Team 19 November 2025
- The Real Benchmarking Workshop: None of This Average Sh!t 19 November 2025
- GenAI-Powered QA for the Human-AI Contact Center Era 19 November 2025
- Beyond Automation: Supporting Front-Line Employees in the Age of AI 19 November 2025
- Redefining Contact Centre Performance: From Metrics That Matter to Outcomes That Last 19 November 2025
- Press 1 to Be Frustrated. Or Say Hello to Voice AI 19 November 2025
- No Knowledge, No AI: The Hidden CX Formula 19 November 2025
- Future-Proof Your CX: The Practical Agentic AI Roadmap 19 November 2025
- Automate to Elevate: How to Bring Your Team Along 19 November 2025
- Voice of the Agent 2025: Agents, AI, and the Next Era of Experience 19 November 2025
- We Need To Talk About Failure 19 November 2025
- CCaaS, CEC, or CRM? AI-powered Resolutions for Every Call and Channel 19 November 2025
- Practical Insights into Launching and Scaling AI in Customer Service 19 November 2025
- ‘Just Ask Once’ – Customer Service Made Easy 19 November 2025
- Showcase CX: Startup Innovations and The Future of CX 19 November 2025
- Beyond CSAT: Human+AI Agents for Total Customer Experience 19 November 2025
- How Does Your Contact Centre Stack Up? The Importance of Benchmarking for Success 19 November 2025
- Weathering the Surge: Dealing with Customer Service under Pressure 19 November 2025
- Kill or Cure - Where Will AI Take Customer Experience? 19 November 2025
- Focussing on People; a session on ‘Candidate Experience’ and ‘Employee Engagement’ 19 November 2025
- Raising Standards in Customer Operations, the Evolution of the Customer and Colleague 20 November 2025
- Driving CX Digitalisation with LIVE Omnichannel Platform 20 November 2025
- Conversational Analytics: Earning CX a Seat at the Table 20 November 2025
- Mind the Gap: How TfL's CX Strategy is Transforming Journeys 20 November 2025
- Become an Agent Boss: Human + AI Collaboration with Microsoft 20 November 2025
- Frictionless by Design: Modernising Customer Experience with CPaaS 20 November 2025
- Engaging Remote Teams for a Five-Star Social Customer Experience 20 November 2025
- Key Lessons from Building Voice AI Agents 20 November 2025
- Agentic AI: From Hype to Reality 20 November 2025
- Reimagining QA: From overhead to operational engine 20 November 2025
- The Secret AI Recipe Book for Contact Centers 20 November 2025
- CX Trends 2026: Agentic AI and the Future of Orchestrated Experiences 20 November 2025
- From Busy to Brilliant – Rethinking Success in Contact Centres 20 November 2025
- From Conversation to Resolution: The Era of Workflow-Powered Self-Service Agents 20 November 2025
- Deflect 30% of Tickets in 60 Days using 5 Digital Flows 20 November 2025
- Smart Connectors: Powering AI & Human Agents with Enterprise Data 20 November 2025
- Customer Story Second Nature and GoHealth - A Peek Inside Our Playbook: How AI Roleplays Are Driving Performance Transformation 20 November 2025
- The Unified CX Mandate: Why Fragmented Systems and Data Dooms Personalized and Proactive CX 20 November 2025
- CX Priorities, Hurdles & The Road Ahead 20 November 2025
- Evolution of Planning: Raising Standards in Resource Planning 20 November 2025
- The New Thinking for Customer Contact KPIs 20 November 2025
- The Caller ID Blindspot: How Branded Calls Rebuild Trust and Boost Answer Rates 20 November 2025
- Transforming Customer Experience with Amazon Connect 20 November 2025
- When Empathy Isn’t Enough: The Power of Compassionate Signposting 20 November 2025
- Beyond the Bill: Building Connections Through Digital Touchpoints 20 November 2025
- From Phone‑Heavy to Digital‑First in 90 Days: A No‑Drama Migration Plan 20 November 2025
- Automation Without Chaos: Driving Measurable ROI, Faster Change, and Happier Customers 20 November 2025
- AI Without the Overwhelm: The Simple Blueprint for Future-Ready Contact Centres 20 November 2025
- The Real Benchmarking Workshop: None of This Average Sh!t 20 November 2025
- CANCELLED - From Flashlight to Floodlight: Why AI is your new Head of Quality Assurance 20 November 2025
- Driving Revenue, Not Just Resolution: SSE's Approach to Sales-Integrated Customer Service 20 November 2025