Real CX Innovation or Industry Illusion? Cutting Through the Hype 19 November 2025
Empowering Employees with AI: How Leading Organisations are Redefining EX 19 November 2025
Transforming Public Sector CX with Purpose-Driven Communications 19 November 2025
See It, Test It, Trust It: AI Agents in the Contact Center 19 November 2025
Omnichannel 3.0: Mastering the Intersection of AI + Humans 19 November 2025
Culture, Continuity & AI: The Human-Centric Edge in Global CX Delivery 19 November 2025
Cut Through the Complexity: Turning Your Data Chaos into Clarity 19 November 2025
Harnessing Generative AI at Scale with NiCE 19 November 2025
Trends and Opportunities Reshaping the CX Space 19 November 2025
AI for CX + FX: Why It Fails and How to Succeed 19 November 2025
AI Winners and Losers – Building a Winning CX Strategy With AI 19 November 2025
Turning Strategy into ROI: What High-Performing Contact Centres Do Differently 19 November 2025
Workforce Management that Works for Everyone 19 November 2025
CX Is Still Human - Agentic AI Just Makes it Smarter 19 November 2025
Making Next-Level CX a Reality 19 November 2025
Smarter Scheduling, Better CX: Why Automation Isn’t Enough 19 November 2025
From Talk to Action: Real-World AI Transformation Today 19 November 2025
Rise of the Machines: The Dawn of Agentic CX 19 November 2025
Preparing for the Next Generation of Customers 19 November 2025
The Agentic Contact Centre: A Salesforce Vision for AI & Confident Agents 19 November 2025
Inclusive CX: Designing Journeys That Leave No Customer Behind 19 November 2025
Evolution of Planning: Raising Standards in Resource Planning 19 November 2025
Beyond CCaaS: Enter the Era of Customer Experience Automation 19 November 2025
Future-Proofing BPO: What Buyers Should Demand in 2026 19 November 2025
How to Succeed with your AI Implementation and Avoid Common Pitfalls 19 November 2025
Synthflow × Freshworks: When Integration Becomes Conversation 19 November 2025
The Death of QA as you Know It: How to Win at CX in 2026 19 November 2025
The Holy Grail of CX: Building a Sir-iously Good Team 19 November 2025
The Real Benchmarking Workshop: None of This Average Sh!t 19 November 2025
GenAI-Powered QA for the Human-AI Contact Center Era 19 November 2025
Beyond Automation: Supporting Front-Line Employees in the Age of AI 19 November 2025
Redefining Contact Centre Performance: From Metrics That Matter to Outcomes That Last 19 November 2025
Press 1 to Be Frustrated. Or Say Hello to Voice AI 19 November 2025
No Knowledge, No AI: The Hidden CX Formula 19 November 2025
Future-Proof Your CX: The Practical Agentic AI Roadmap 19 November 2025
Automate to Elevate: How to Bring Your Team Along 19 November 2025
Voice of the Agent 2025: Agents, AI, and the Next Era of Experience 19 November 2025
We Need To Talk About Failure 19 November 2025
CCaaS, CEC, or CRM? AI-powered Resolutions for Every Call and Channel 19 November 2025
Practical Insights into Launching and Scaling AI in Customer Service 19 November 2025
‘Just Ask Once’ – Customer Service Made Easy 19 November 2025
Showcase CX: Startup Innovations and The Future of CX 19 November 2025
Beyond CSAT: Human+AI Agents for Total Customer Experience 19 November 2025
How Does Your Contact Centre Stack Up? The Importance of Benchmarking for Success 19 November 2025
Weathering the Surge: Dealing with Customer Service under Pressure 19 November 2025
Kill or Cure - Where Will AI Take Customer Experience? 19 November 2025
Focussing on People; a session on ‘Candidate Experience’ and ‘Employee Engagement’ 19 November 2025
Raising Standards in Customer Operations, the Evolution of the Customer and Colleague 20 November 2025
Driving CX Digitalisation with LIVE Omnichannel Platform 20 November 2025
Conversational Analytics: Earning CX a Seat at the Table 20 November 2025
Mind the Gap: How TfL's CX Strategy is Transforming Journeys 20 November 2025
Become an Agent Boss: Human + AI Collaboration with Microsoft 20 November 2025
Frictionless by Design: Modernising Customer Experience with CPaaS 20 November 2025
Engaging Remote Teams for a Five-Star Social Customer Experience 20 November 2025
Key Lessons from Building Voice AI Agents 20 November 2025
Agentic AI: From Hype to Reality 20 November 2025
Reimagining QA: From overhead to operational engine 20 November 2025
The Secret AI Recipe Book for Contact Centers 20 November 2025
CX Trends 2026: Agentic AI and the Future of Orchestrated Experiences 20 November 2025
From Busy to Brilliant – Rethinking Success in Contact Centres 20 November 2025
From Conversation to Resolution: The Era of Workflow-Powered Self-Service Agents 20 November 2025
Deflect 30% of Tickets in 60 Days using 5 Digital Flows 20 November 2025
Smart Connectors: Powering AI & Human Agents with Enterprise Data 20 November 2025
Customer Story Second Nature and GoHealth - A Peek Inside Our Playbook: How AI Roleplays Are Driving Performance Transformation 20 November 2025
The Unified CX Mandate: Why Fragmented Systems and Data Dooms Personalized and Proactive CX 20 November 2025
CX Priorities, Hurdles & The Road Ahead 20 November 2025
Evolution of Planning: Raising Standards in Resource Planning 20 November 2025
The New Thinking for Customer Contact KPIs 20 November 2025
The Caller ID Blindspot: How Branded Calls Rebuild Trust and Boost Answer Rates 20 November 2025
Transforming Customer Experience with Amazon Connect 20 November 2025
When Empathy Isn’t Enough: The Power of Compassionate Signposting 20 November 2025
Beyond the Bill: Building Connections Through Digital Touchpoints 20 November 2025
From Phone‑Heavy to Digital‑First in 90 Days: A No‑Drama Migration Plan 20 November 2025
Automation Without Chaos: Driving Measurable ROI, Faster Change, and Happier Customers 20 November 2025
AI Without the Overwhelm: The Simple Blueprint for Future-Ready Contact Centres 20 November 2025
The Real Benchmarking Workshop: None of This Average Sh!t 20 November 2025
CANCELLED - From Flashlight to Floodlight: Why AI is your new Head of Quality Assurance 20 November 2025
Driving Revenue, Not Just Resolution: SSE's Approach to Sales-Integrated Customer Service 20 November 2025