Chatbot Summit Amsterdam 2026 (13th edition)
25 November 2026 – 26 November 2026
Mövenpick Hotel, Amsterdam, Netherlands
Chatbot Summit Amsterdam 2026 is the 13th edition of the Chatbot Summit series, presented by Sunrize, covering Agentic AI, Generative and Conversational AI and chatbots under the theme "Mastering Agentic AI Together". It takes place at the Mövenpick Hotel Amsterdam City Centre, with a pre-day of hands-on workshops and a reception on 25 November and a main day on 26 November featuring keynotes, masterclasses, roundtables, workshops, live demos and networking across four core tracks: CX & Agentic Commerce, Product & Design, GenAI & Data, and AI Security & Governance.
30 sessions · 31 speakers
Organiser (1)
Sponsors (6)
Harmony.ai by Monday.com · Arato · CM.com · GISKARD AI · monday.com · ElevenLabs
Agenda
- Agentic AI in Action by Rabobank: What Happens When GenZ Skips the Banking App? 25 November 2026 · Matterhorn I
- From Predefined Dialogues to Intelligent Customer Service 25 November 2026 · Matterhorn III
- The Evolution of Autonomy: AI Governance Redefined 25 November 2026 · Lausanne
- From Pilot to Platform: How Champions and Product Thinking Drive Enterprise AI Adoption at Scale 25 November 2026 · Matterhorn II
- Beyond Chatbots: Designing Agentic AI Experiences That Amplify Human Judgment 25 November 2026 · Matterhorn I
- Forward-Deployed Engineering for AI in Large, Regulated Organisations 25 November 2026 · Matterhorn III
- Beyond Chatbots: Building Customer Experiences for the Agent Economy 26 November 2026 · Zurich I+II
- How to Influence What ChatGPT Thinks About You 26 November 2026 · Zurich I+II
- How Agentic AI transforms (E)-Commerce 26 November 2026 · Zurich I+II
- Securing AI agents through continuous Red Teaming 26 November 2026 · Matterhorn I
- Opening Remarks; Kahoot Contest with Prizes. Agentic AI Survey 26 November 2026 · Zurich I+II
- How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips 26 November 2026 · Zurich I+II
- Voice Agents in the Wild 26 November 2026 · Zurich I+II
- 10 Years of TOBi The End of Chatbots: Welcome to the Agent Economy 26 November 2026 · Zurich I+II
- From Chat to Voice: Building the Next Generation of AI Interactions 26 November 2026 · Zurich I+II
- The Next Era of Commerce: From Humans Buying to Agents Buying 26 November 2026 · Zurich I+II
- Agentic AI in Production: What Your Peers Are Deploying Today 26 November 2026 · Basel
- Deploying Agentic AI at Enterprise Scale: The Wonderful Open Platform 26 November 2026 · Zurich I+II
- Building the Future of AI Trip Planning: LLMs, Inference Optimization, and Agentic Designs at Booking.com 26 November 2026 · Zurich I+II
- Voice Agent IRL: On-Guard, Real-Time, and Ready to Talk 26 November 2026 · Matterhorn I
- Demo Day Hero, Launch Day Zero: When Perfect Chatbots Become Unpredictable 26 November 2026 · Zurich I+II
- The Business of AI: From Experimentation to Implementation 26 November 2026 · Basel
- The Best LLM Call is the One You Never Make 26 November 2026 · Matterhorn I
- Reshaping Customer Interactions in Financial Services 26 November 2026 · Zurich I+II
- Reliable Voice AI at Scale: Models, Infrastructure, and On-Prem Deployment 26 November 2026 · Matterhorn I
- Driving Impact with Agentic AI: Leading the Era of Intelligent Organizations 26 November 2026 · Zurich I+II
- Ask, Analyze, Act: Agentic AI for Marketing Automation on First-Party Data 26 November 2026 · Matterhorn I
- Your Agent Passed Every Benchmark, So Why Is It Failing the Business? 26 November 2026 · Matterhorn I
- Fireside Chat: Stunning Storefronts. That Agents Don't Care 26 November 2026 · Zurich I+II
- Startup Pitches 26 November 2026 · Zurich I+II