AI and the Human Touch: Getting the Balance Right
Contact Centre & Customer Experience Expo 2026 · 18 November 2026 · 15:45–16:15 · Keynote Theatre
AI and the Human Touch: Getting the Balance Right was a session at Contact Centre & Customer Experience Expo 2026 on 18 November 2026 in London, with 4 speakers on record.
Speakers
- Kirstyn Eaton — Speaker Head of Customer Experience, Adanola
- Matthew Hillier — Speaker Induction Lead, Mojo Mortgages
- Paul Cuglietta — Speaker Customer Services Director, SimplyHealth
- Xander Freeman — Speaker Digital Content Director, Call Centre Helper