Customer Connect Expo 2026
9 September 2026 – 10 September 2026
Georgia World Congress Center, Atlanta, United States of America
27 sessions · 27 speakers
Organiser (1)
Media Partners (29)
Unite.AI · Travel And Tour World · Cloud Security Alliance · AI Time Journal · Tech North Atlanta · FM Industry · VMblog · FF News · Telecom Business Outlook · AIwire · Biometric Update · CXPA · The Call Center Journal · BigDATAwire · Enterprise Communications Advocacy Coalition · All Conference Alert · AmericaMalls & Retail · Industrial Equipment News · The Business Transformation Pitch with the CX Goalkeeper · Heart of the Customer · TradeFairDates · Cloud Tech Gurus · Healthcare Tech Outlook · Technology Reseller News · CXOTech · Coruzant Technologies · CSM Magazine · ISC2 Atlanta Chapter · Enterprise Viewpoint
Exhibitors (60)
Number Sentry · Capacity · Big Wolf Solutions · FH Cann & Associates · ETS Labs · Revmo · Innetex · Hiver · Consult JC · Verizon Business · The Global Voice of CX · InterProse · ChannelVision · PerfectVision · First Orion · Allegro Response · specialty answering service · Dial World Communications · Laivly · MediaVault · ValueLabs · Valence AI · Meter · Deskpro · Broadband Dynamics · Inbenta · Enterprise Communications Advocacy Coalition · XCEL Solutions · Palomarr · ProfitMax · Versa AI · Boostlingo · Callers.ai · Level AI · Invosys · Piedmont Global · Emscale · Cisne AI · TruCX · Bowtie Solutions · Sandeza · MiaRec · Go Answer · Cloud Tech Gurus · OnviSource · FunctorNS · Simple AI · AgentAssist.com · CCT Solutions · CollaborationRoom.ai · Hydra Innovations · QuestionPro · Stubber · Assembled · Nextiva · Nova Echo AI · LinkLive · Convoso · ServantecGlobal · RocketDaddy
Agenda
- Global Trends Reshaping The CX Profession 9 September 2026 · Keynote Theater
- Designing CX Programs for the World Customers Actually Live In 9 September 2026 · CX Theater
- One Platform, One Truth: Why Fragmented CX Tech Is Your Biggest Cost Center 9 September 2026 · CX Theater
- From Prompts to Agents: How AI Is Moving From Answers to Actions 9 September 2026 · Keynote Theater
- QA Is Broken. Here's the Fix: Why QA Programs Plateau and What Breaks the Ceiling 9 September 2026 · CX Theater
- The Journey to Becoming an AI Frontier Firm 9 September 2026 · Keynote Theater
- The Early Warning System: What 10,000 Customers Reveal About Growth 9 September 2026 · Keynote Theater
- Evolution vs. Revolution: The AI Maturity Journey for CX 9 September 2026 · CX Theater
- The 40% Problem: Building an AI Strategy for the Tickets That Will Never Be Deflected 9 September 2026 · CX Theater
- Realizing Value From Production Agents in the Enterprise 9 September 2026 · Keynote Theater
- What to Expect When You're Expecting (AI) 9 September 2026 · Keynote Theater
- The Money Your Business Is Losing Without You Knowing It 9 September 2026 · CX Theater
- Why the Basics Keep Losing the CX Budget Fight 9 September 2026 · CX Theater
- Defining the Next Era of Digital CX, the Intelligent Future of CX 9 September 2026 · Keynote Theater
- Cloud Tech Gurus Happy Hour 9 September 2026 · Cloud Tech Gurus Village — Booth 500
- Moving Beyond Insight Fatigue: How CX Operators Should Evaluate Agentic Tools 10 September 2026 · CX Theater
- Ethics as Infrastructure: Category-Defining Platforms After the Attention Economy Era 10 September 2026 · Keynote Theater
- Trust as Competitive Advantage: The Business Case for Responsible AI 10 September 2026 · Keynote Theater
- Transforming Customer Service & Collections With Agentic AI Virtual Voice Agents 10 September 2026 · CX Theater
- Agentic AI in Investment Management 10 September 2026 · Keynote Theater
- The Three Phases of AI: What Every Business Owner Needs to Know Before It's Too Late 10 September 2026 · CX Theater
- Beyond the Bot: AI's New Era of Customer Experience 10 September 2026 · Keynote Theater
- Why AI Projects Fail and What Are the Solutions to Ensure Success 10 September 2026 · CX Theater
- Legislative & Regulatory Update: What Contact Centers Need to Know 10 September 2026 · CX Theater
- Agentic Mischief 10 September 2026 · Keynote Theater
- From Digital Commerce to Connected Care 10 September 2026 · Keynote Theater
- The seams in seamless: what the utility model gets right about customer experience 10 September 2026 · CX Theater