Customer Connect Expo 2026
9 September 2026 – 10 September 2026
Georgia World Congress Center, Atlanta, United States of America
23 sessions · 24 speakers
Agenda
- From Prompts to Agents: How AI Is Moving From Answers to Actions 9 September 2026 · Keynote Theater
- One Platform, One Truth: Why Fragmented CX Tech Is Your Biggest Cost Center 9 September 2026 · CX Theater
- The Journey to Becoming an AI Frontier Firm 9 September 2026 · Keynote Theater
- QA Is Broken. Here's the Fix: Why QA Programs Plateau and What Breaks the Ceiling 9 September 2026 · CX Theater
- The Early Warning System: What 10,000 Customers Reveal About Growth 9 September 2026 · Keynote Theater
- Evolution vs. Revolution: The AI Maturity Journey for CX 9 September 2026 · CX Theater
- The 40% Problem: Building an AI Strategy for the Tickets That Will Never Be Deflected 9 September 2026 · CX Theater
- Realizing Value From Production Agents in the Enterprise 9 September 2026 · Keynote Theater
- What to Expect When You're Expecting (AI) 9 September 2026 · Keynote Theater
- The Money Your Business Is Losing Without You Knowing It 9 September 2026 · CX Theater
- Defining the Next Era of Digital CX, the Intelligent Future of CX 9 September 2026 · Keynote Theater
- Should Your AI Be Agentic? Why AI Strategy Isn't 9 September 2026 · CX Theater
- Moving Beyond Insight Fatigue: How CX Operators Should Evaluate Agentic Tools 10 September 2026 · CX Theater
- Ethics as Infrastructure: Category-Defining Platforms After the Attention Economy Era 10 September 2026 · Keynote Theater
- Trust as Competitive Advantage: The Business Case for Responsible AI 10 September 2026 · Keynote Theater
- Transforming Customer Service & Collections With Agentic AI Virtual Voice Agents 10 September 2026 · CX Theater
- Agentic AI in Investment Management 10 September 2026 · Keynote Theater
- The Three Phases of AI: What Every Business Owner Needs to Know Before It's Too Late 10 September 2026 · CX Theater
- Why AI Projects Fail and What Are the Solutions to Ensure Success 10 September 2026 · CX Theater
- Digital Transformation Starts With the Customer 10 September 2026 · Keynote Theater
- Legislative & Regulatory Update: What Contact Centers Need to Know 10 September 2026 · CX Theater
- The Journey to Secure Agentic Commerce 10 September 2026 · Keynote Theater
- From Digital Commerce to Connected Care 10 September 2026 · Keynote Theater