Fewer interactions, increased complexity: Managing burnout in contact centre agents

Name: Fewer interactions, increased complexity: Managing burnout in contact centre agents
Start: 2026-10-15T12:40
End: 2026-10-15T13:10
Location: ExCeL London

Digital Transformation EXPO London 2026 · 15 October 2026 · 12:40–13:10 · Future of Employee and Customer Experience Stage

Fewer interactions, increased complexity: Managing burnout in contact centre agents was a session at Digital Transformation EXPO London 2026 on 15 October 2026 in London, with 1 speaker on record.

Speakers

Nikki Powell — Speaker Director of Citizen Contact Service Delivery, Capita