Why Customer Conversations Are Won Before an Agent Says Hello

Name: Why Customer Conversations Are Won Before an Agent Says Hello
Start: 2026-10-07T12:20
End: 2026-10-07T12:45
Location: Battersea Evolution

Engage Customer Summit 2026 · 7 October 2026 · 12:20–12:45 · Main Stage

Why Customer Conversations Are Won Before an Agent Says Hello was a session at Engage Customer Summit 2026 on 7 October 2026 in London, with 2 speakers on record.

Speakers

Andrew Pattie, — Speaker AI & CX Solutions Director, Sales, UKI & Southern Europe, Sprinklr
Tom Harpham — Speaker Head of Workforce & CX Operations Development, Boots