Customer journeys reimagined: AI, design and emotion

Name: Customer journeys reimagined: AI, design and emotion
Start: 2026-11-10T10:15
End: 2026-11-10T10:50
Location: The Brewery

FID IAM Autumn 2026 · 10 November 2026 · 10:15–10:50 · FTT AI Transformation Stage

Customer journeys reimagined: AI, design and emotion was a session at FID IAM Autumn 2026 on 10 November 2026 in London, with 5 speakers on record.

Speakers

Joe Postle — Speaker Chief Product Officer, Jaja Finance
Kate Bohn — Moderator Industry Consultant - Financial Services, Banking and Insurance, Tungsten Automation
Lea-Jane Baird — Speaker Product Officer, COO Office, Shawbrook
Michael Berl — Speaker Co-Founder, WeR
Ingrid Olmesdahl — Speaker MODELIA