Power Panel: Why Reimagining Customer Experience Is Vital For Financial Institutions To Compete In A Hyper Personalised World. What Do You Actually Need To Do To Deliver Better End To End Customer Journeys? How Can Banks & Fintechs Collaborate To Create A Customer Centric Ecosystem? What Lessons Can Be Learnt From Other Industries About Monetising Data Beyond The Services You Already Offer?

FinovateFall 2023 · 12 September 2023 · 10:35–11:05

Power Panel: Why Reimagining Customer Experience Is Vital For Financial Institutions To Compete In A Hyper Personalised World. What Do You Actually Need To Do To Deliver Better End To End Customer Journeys? How Can Banks & Fintechs Collaborate To Create A Customer Centric Ecosystem? What Lessons Can Be Learnt From Other Industries About Monetising Data Beyond The Services You Already Offer? was a session at FinovateFall 2023 on 12 September 2023 in New York, with 6 speakers on record.

Speakers

• Jo Wyper — Panelist EVP, Head of Operations, Commercial Bank, Citizens Bank
• Penny Crosman — Panelist Executive Editor, Technology at American Banker, Arizent
• Christopher Hollins — Panelist Head of Product Sales, Design, & Enablement, Silicon Valley Bank
• Jill Castilla — Panelist Citizens Bank of Edmond
• Lexi Bohonnon — Panelist Chief Revenue Officer, Roam
• Lilach Bar-david — Panelist Co-founder, CEO, Lili