Customer journeys reimagined: AI, design and emotion

Name: Customer journeys reimagined: AI, design and emotion
Start: 2026-11-10T10:15
End: 2026-11-10T10:50
Location: The Brewery

FTT AI Transformation 2026 · 10 November 2026 · 10:15–10:50 · FTT AI Transformation Stage

Customer journeys reimagined: AI, design and emotion was a session at FTT AI Transformation 2026 on 10 November 2026 in London, with 6 speakers on record.

Speakers

Kate Bohn — Moderator Industry Consultant - Financial Services, Banking and Insurance, Tungsten Automation
Parag Shah — Speaker Head of Operations, Just Eat Takeaway.com
Ingrid Olmesdahl — Speaker MODELIA
Joe Postle — Speaker Chief Product Officer, Jaja Finance
Lea-Jane Baird — Speaker Product Officer, COO Office, Shawbrook
Michael Berl — Speaker Co-Founder, WeR