Redefining Customer Experience: How GenAI Shapes the Future of Financial Services

Name: Redefining Customer Experience: How GenAI Shapes the Future of Financial Services
Start: 2025-11-04T15:55
End: 2025-11-04T16:25
Location: Hong Kong Convention and Exhibition Centre

Hong Kong FinTech Week 2025 · 4 November 2025 · 15:55–16:25

Redefining Customer Experience: How GenAI Shapes the Future of Financial Services was a session at Hong Kong FinTech Week 2025 on 4 November 2025 in Hong Kong, with 4 speakers on record.

Speakers

Honnus Cheung — Moderator Co-Founder & CSO, On-us
Brian Hui — Panelist Chief Customer Officer, HSBC
Martin Noble — Panelist Chief Financial Officer, Hong Kong, Zurich Insurance
Drew Propson — Panelist Head of Technology & Innovation in Financial Services, World Economic Forum