Empathy and Efficiency: Humanising the Digital Claims Process for a Seamless Customer Experience

Name: Empathy and Efficiency: Humanising the Digital Claims Process for a Seamless Customer Experience
Start: 2025-03-19T10:35
End: 2025-03-19T11:15
Location: InterContinental O2

Insurtech Insights Europe 2025 · 19 March 2025 · 10:35–11:15

Empathy and Efficiency: Humanising the Digital Claims Process for a Seamless Customer Experience was a session at Insurtech Insights Europe 2025 on 19 March 2025 in London, with 5 speakers on record.

Speakers

Hélène Falchier — Panelist Partner, Portage Ventures, Portage
Marc Scheidegger — Panelist Global Chief Claims Officer (CCO), Managing Director, Swiss Re Corporate Solutions
andrew grey — Panelist
Jean-Philippe (JP) Doumeng — Panelist Co-Founder & CEO, Napo
Raphael Gusdorf — Panelist Chief Digital Officer & Customer Experience, AG2R LA MONDIALE