Empathy and Efficiency: Humanising Seamless Digital Customer Experience at Scale

Name: Empathy and Efficiency: Humanising Seamless Digital Customer Experience at Scale
Start: 2026-03-19T09:50
End: 2026-03-19T10:30
Location: InterContinental O2

Insurtech Insights Europe 2026 · 19 March 2026 · 09:50–10:30

Empathy and Efficiency: Humanising Seamless Digital Customer Experience at Scale was a session at Insurtech Insights Europe 2026 on 19 March 2026 in London, with 4 speakers on record.

Speakers

Christopher Sanders — Panelist Head of Customer Intelligence Solutions, Quantexa
Marc Scheidegger — Panelist Global Chief Claims Officer (CCO), Managing Director, Swiss Re Corporate Solutions
Matt Ferguson — Moderator Managing Partner, SONR
James Nicholson — Panelist Chief Claims Officer, Zurich Insurance UK, Zurich Group