How GenAI Chat and Voice are Enabling Human Agents to Offer Exceptional Customer Experience, Not Just Replacing Them

Name: How GenAI Chat and Voice are Enabling Human Agents to Offer Exceptional Customer Experience, Not Just Replacing Them
Start: 2024-10-16T14:00
End: 2024-10-16T14:35
Location: Mandalay Bay Convention Center

ITC Vegas 2024 · 16 October 2024 · 14:00–14:35

How GenAI Chat and Voice are Enabling Human Agents to Offer Exceptional Customer Experience, Not Just Replacing Them was a session at ITC Vegas 2024 on 16 October 2024 in Las Vegas, with 4 speakers on record.

Speakers

John Spottiswood — Panelist President, Propelix
Ryann Foelker — Moderator Keynote Speaker & Executive Advisor, Heirloom
Lauren Moore — Panelist none
Daniel Perry — Panelist VP & Sr Director, Claims & Servicing Solutions, Liberty Mutual Insurance