Panel Discussion: Customer Experience in Banking, What Defines Excellence Now

Name: Panel Discussion: Customer Experience in Banking, What Defines Excellence Now
Start: 2026-09-17T10:50
End: 2026-09-17T11:30
Location: Jumeirah Emirates Towers

MEBIS 2026 · 17 September 2026 · 10:50–11:30

Panel Discussion: Customer Experience in Banking, What Defines Excellence Now was a session at MEBIS 2026 on 17 September 2026 in Dubai, with 7 speakers on record.

Speakers

Marco Lopes — Moderator Territory Lead Evangelist, Camunda Services GmbH
Mais Kayed — Panelist Customer Experience, Business Excellence and Customer Care Head, Capital Bank of Jordan - Jordan
Salwa Bseis — Panelist Customer Experience Manager, Bank al Etihad - Jordan
Sarah Al Mageni — Panelist Head of Customer Experience Governance & Business Development, Bank Muscat - Oman
Shorouk M. Ali — Panelist Customer Experience Manager, Boubyan Bank - Kuwait
Thiru Pillay — Panelist Group Product Manager Retail Assets, QNB Group
Zahra Eid — Panelist RESEARCH MANAGER, Batelco by Beyon