Engaged or annoyed? Friction in the customer experience

Name: Engaged or annoyed? Friction in the customer experience
Start: 2025-10-29T10:20
End: 2025-10-29T10:50
Location: The Venetian

Money20/20 USA 2025 · 29 October 2025 · 10:20–10:50 · MoneyPot Stage

Engaged or annoyed? Friction in the customer experience was a session at Money20/20 USA 2025 on 29 October 2025 in Las Vegas, with 4 speakers on record.

Speakers

Ron Shevlin — Panelist Research Director, Cornerstone Advisors
Becky Reed — Panelist
Colton Pond — Moderator Chief Marketing Officer, Socure
James Dotter — Panelist Founder & CEO, MX