Andrew Cleary

Andrew is a customer experience and loyalty specialist with senior executive experience at major Australian and international companies. His most recent roles include designing and delivering the customer experience and loyalty programs at travel and lifestyle brands such as Mandarin Oriental Hotel Group, Qantas Airways Limited, and Hongkong Land, one of Asia’s largest luxury mall operators. With industry experience spanning aviation, hospitality, retail and media - and having worked in Asia, the UK and Australia - Andrew brings an international viewpoint to his role as Chief Customer Officer and CEO, Velocity at Virgin Australia. In this role, Andrew oversees the end-to-end customer experience across airline product and service, brand and marketing, and the Velocity Frequent Flyer loyalty program. Prior to returning home to Australia, at Mandarin Oriental in Hong Kong Andrew led the global customer experience team including the luxury hotel group’s loyalty & CRM, data & insigh