Anna Gradil

Anna Gradil is a senior technology leader with over 16 years of experience scaling marketplace and media businesses globally. As Senior Director of Seller Growth & Support at Depop, she leads the functions that help sellers thrive and make every customer interaction feel seamless, human, and trustworthy, built on the belief that exceptional support is not a cost centre but a growth lever. Anna has led the transformation of Depop's support operations at scale, navigating complex BPO partnerships and deploying AI-powered agent technology. Before Depop, she held senior roles at YouTube and Google across EMEA, and as COO of Yoola she cut customer churn by 16 points and grew NPS from 30 to 55 by embedding customer centricity at the heart of the organisation.