Binay Warrier

Binay Warrier is Vice President of Global Loyalty Practice at IBS Software. In his role, he advises airlines, hotels and travel suppliers on loyalty strategy and the technology that powers modern programs. With more than two decades in the sector, he has led technology transformations for three of Oceania's largest corporate loyalty programs in travel and works with carriers across all three major airline alliances on program design, competitive positioning, and the future of customer loyalty. Binay writes and speaks regularly on corporate travel rewards, the economics of loyalty programs, and how AI and agentic commerce are reshaping the way travellers and businesses engage with the brands they fly and stay with. He regularly speaks at industry events, including Aviation Festival Asia, Loyalty & Awards, and the Global Airline Fraud Prevention Group (GAFPG) summit.