Bonnie Muzam

Bonnie Muzam is Head of Customer Experience at Flogas Britain and a passionate advocate for customer-centric transformation. With more than 10 years’ experience leading customer service, customer success and CX functions, she specialises in connecting customer insight, operational performance and culture change to drive better outcomes. Bonnie currently leads Flogas Britain’s customer experience strategy and transformation programme, focused on simplifying customer journeys, reducing effort, improving service performance and embedding a culture where everyone takes ownership for delivering great customer experiences. Her work spans customer insight, service transformation, employee engagement and organisational culture, helping teams turn customer feedback into meaningful action. A recognised CX leader, Bonnie is passionate about building customer-focused organisations that deliver lasting value for customers, colleagues and businesses alike.