Camelia Maftei

Camelia is an experienced Customer Service Manager, currently working within the global equestrian industry at LeMieux, where she focuses on delivering exceptional e-commerce customer experiences, driving service standards and improving processes to meet the evolving expectations of today’s customers. With over seven years’ experience leading high-volume, multi-channel customer contact operations within the automotive industry, Camelia brings extensive expertise in customer service strategy, process optimisation, customer insights and developing high-performing teams. Passionate about customer experience and continuous improvement, she is committed to creating seamless, personalised experiences and keeping customer service at the heart of business growth.