Chantelle Casey

As a Principal Solutions Architect at Tap CXM, Chantelle focuses on bridging the gap between strategic vision and technical execution. With over ten years of experience in technology architecture and client services, Chantelle guides clients through the engagement lifecycle, from discovery and solution design to delivery governance. With expertise spanning a variety of MarTech platforms, Chantelle ensures that enterprise organisations are procuring and utilising MarTech solutions that align with their business objectives and can deliver on their requirements, while maintaining high-quality standards. Chantelle is also co-host of the The CX Equation, a UK-charting podcast that discusses the strategy, technology and operations behind truly great customer experiences. She also leads a high-performing consulting team, fostering growth through career frameworks, training programs, and a culture of continuous learning.