Charles Riley

Charles Riley is a Senior Customer Experience Improvement Specialist at Checkatrade, the UK's largest home improvement marketplace, where he is Product Manager for AI Charlie - an AI-powered voice assistant built in partnership with Decagon to resolve customer queries and route calls for trades and homeowners. He also owns Checkatrade's internal and external support centres, encompassing all aspects of the customer journey. Prior to Checkatrade, Charles has worked across a range of companies, from Beauty Pie to Octopus Electric Vehicles and Deliveroo where he has been focused on the customer journey and providing a better experience for both customers and internal teams.