Chris Marron

Chris Marron is the founder of CMA Intelligence and an independent industry analyst specialising in customer service and communications technology. With over a decade of experience, he has led research for multiple analyst firms and worked within the vendor community. He helps contact centre leaders, partners, vendors and investors understand where the market is heading and what it means for their businesses. His work explores the relationship between people, data and technology, with a focus on how organisations can use AI and customer insights to make better decisions and improve customer service.