Dan Monheit

Dan Monheit is an entrepreneur, business leader and expert in behavioural science who built one of Australia’s most successful customer experience agencies from the ground up. In 2005, he co-founded Hardhat, a CX and creative agency that redefined marketing through the lens of behavioural science. Over nearly two decades, Dan led the agency’s growth, partnering with some of Australia’s most iconic brands, including AMP, DocuSign, Bupa, Kogan.com, Australia Post and Mattel. In 2024, Hardhat was acquired by Thinkerbell, one of the world’s leading independent creative agencies, marking a new chapter in Dan’s career. Now, as Chief CX Thinker at Thinkerbell, he continues to push the boundaries of customer experience, blending behavioural insights with world-class creativity to drive real business impact. Beyond the boardroom, Dan is a sought-after keynote speaker, having taken the stage at SXSW in Austin and global industry events across Australia, New Zealand and Asia. He has collaborated