Danielle Poole

The British Veterinary Receptionist Association is the professional body dedicated to supporting, training and championing veterinary receptionists and client care teams. BVRA works to professionalise the receptionist role, raise standards across the sector, and strengthen collaboration between clinical and non-clinical teams. Through accredited training, membership, resources, events and career pathways, BVRA helps practices recognise the vital contribution veterinary receptionists make to client care, team culture and practice success.