David Goldsworth

David Goldsworth is a Customer Growth and Experience Director with more than two decades of experience building CX functions in regulated, subscription and high-growth businesses. He currently leads customer experience at Fortune Brands EMEA, responsible for field service, contact centre, digital, sales and retention. Previously he built customer experience functions at Inchcape, The Royal Mint and UK start-up Motorway.co.uk. Working across sectors, David has delivered large-scale CX programmes at various Virgin companies, and was an early adopter of NPS in the UK. An enthusiastic coach and leader, David is a passionate advocate for collaborative customer cultures and for transformation that delivers service outcomes which ultimately drive commercial results.