David Shuttle

Senior Presales Solutions Consultant with over 35 years supporting major UK and global brands as they modernise contact centre operations across WEM, CX automation, analytics, and the latest advanced AI. Focused on designing practical, scalable solutions that meet regulatory requirements and deliver measurable business outcomes. Known for translating complex product capabilities into clear, workable solutions and for bridging the gap between innovation and real‑world deployment. Played a key role in Verint’s transition from legacy platforms to WFE, CX automation, and cutting edge AI, ensuring the product roadmap stays aligned with customer needs. Brings a pragmatic, analytical approach with strong technical depth and commercial clarity. Experienced across regulated sectors and skilled at solving complex problems with solutions that are robust, compliant, and built to the highest standards.