Debbie Spooner

Debbie Spooner is Member Success Team Leader at The Gap, the AI-powered meeting workspace helping accounting firms move from compliance to advisory. With over more than two decades in client relationship and customer success roles, spanning Xero, Spotlight Reporting, and The Gap, Debbie has built her career on a simple belief: technology should free people up to do more of what only humans can do, not replace them. Debbie is also a qualified Business Coach, NLP Practitioner and Yoga Teacher, and brings that grounding in emotional intelligence to her role at The Gap, supporting hundreds of accounting firms as they adopt AI into their client work. That vantage point gives her a clear-eyed view of where automation adds real value, and where it strips out the empathy, trust, and judgement that client relationships depend on. In this session, Debbie draws on two decades of hands-on member and customer success experience to make the case for where human judgement still wins, and why the firm