Elaine Roche

Elaine Roche is Director of Customer Service and Professional Services for Region West at Wolters Kluwer, leading transformation across the UK, Belgium, and the Netherlands. With over 20 years’ experience in service and support, she specialises in customer experience, cloud transformation, and professional services delivery. She works closely with our customers to understand how change happens in practice — from AI adoption to operating model redesign. Her recent insights highlight that successful firms focus less on the pace of change, and more on sequencing it well, building trust, and reducing friction.