B2DB — Who said what, where, and when

Gabriella Lambert

Head of Customer Experience, Nestlé Nespresso SA

Gabriella Lambert is a customer experience and business transformation leader with a track record of helping organisations turn customer insight into measurable growth. Having led transformation across global brands, consultancies and purpose-led organisations, she is recognised for delivering customer strategies that reduce churn, improve service performance and create lasting commercial value.

Events Gabriella Lambert has spoken at