Iain Scotland

Iain Scotland is Global Head of Customer Service at Pret A Manger, where for almost five years he has led customer service for one of the UK’s most recognisable brands across its markets in the UK, Europe, the US, the Middle East and Asia. He brings experience from customer service leadership roles at loveholidays, Virgin Atlantic and Barratt Developments, spanning travel, housebuilding and hospitality. A committed marathon runner, he also raises money for the Pret Foundation’s work with people experiencing homelessness.