Ian Nevin

Ian Nevin is a recognised CX and AI industry advisor with more than 25 years' experience working alongside contact centre vendors, enterprise customers, analysts and independent consultants across EMEA and North America. Having held senior consultant relations and partner leadership roles at organisations including Nortel, Genesys, Talkdesk and RingCentral, Ian has helped shape go-to-market strategies, built influential consultant ecosystems and supported hundreds of large-scale customer experience transformation programmes. Ian is the co-founder of the Global Association of Independent AI & CX Consultants (GAIA), a community bringing together experienced consultants to share market intelligence, best practices and insight into the rapidly evolving AI-powered customer experience landscape. A regular speaker, moderator and industry commentator, Ian writes about the future of customer experience, conversational AI, CCaaS, consultant influence and the impact of emerging technologies o