Imteyaz Ahmad

Imteyaz Ahmad is Head of Data & Artificial Intelligence at Etihad Water & Electricity, the UAE national utility, where he built the enterprise Data & AI function from the ground up and governs a 200+ initiative portfolio spanning smart grid, water, electricity, EV infrastructure, customer experience, and sustainability. Reporting to the VP Technology, he owns AI strategy, data platform architecture, governance, and delivery. With 15 years across UAE utilities, government and logistics, he has consistently moved AI from pilot into operations: a ~40% reduction in customer-care call volume at DEWA, ~45% terminal labor-cost savings at DP World's Jebel Ali Port, and a national visa platform processing ~20 million applications annually. At EtihadWE he leads grid load forecasting, EV charging optimization, non-revenue water analytics, and predictive maintenance. He is PMP-certified, a PhD scholar at BITS Pilani Dubai, and a Scopus-published researcher.