Indy Bajwa

Indy Bajwa is a Solutions Consultant at Kustomer, supporting organisations across EMEA as they modernise customer service with AI. With over 20 years in technology, including a decade in enterprise CX, CCaaS and UCaaS, Indy brings an end-to-end view of transformation. His background spans the buyer, seller, engineer and implementation perspectives, connecting strategic ambition with the practical realities of people, process and technology. He works with business leaders to look beyond the platform: defining the outcomes, operating model and governance that make AI-enabled customer experience earn trust, deliver measurable value, and last.