Jen Sharp

Jen Sharp is Vice President of Customer Service at DHL Express. An experienced and passionate CX leader, she brings over 20 years of expertise delivering excellence in the transportation and logistics sector, where she leads DHL’s customer service strategy and transformation agenda. Jen is known for her focus on driving meaningful change through people. She champions courageous leadership in times of transformation-believing that in periods of rapid change, leaders must step forward before they feel ready, as standing still often presents the greater risk. Her approach combines innovation, collaboration, and a strong commitment to building agile, adaptive cultures where people are empowered, and change is embraced as the norm.