Jennifer Coates

Jennifer Coates is a Senior Product Owner at Sompo, leading Guidewire delivery for Continental Europe from Basel. Her 25-year career spans all three seats of the insurance technology ecosystem, including nine years at Guidewire Professional Services (Senior Architect, 2015) and current carrier-side product leadership. This trifecta perspective shapes her work on insurance platform architecture, AI governance, and data topology — the areas where vendor intent, integrator patterns, and carrier realities most often diverge. She writes and speaks on the architectural risks that conventional reviews miss, and on how carriers can prepare their data estate for AI-assisted underwriting.