Jennifer North

Jenny North has been working in libraries since 2008 — long enough to have strong opinions about hold queues, meeting snacks, and the transformative power of a really good training session. She is now Manager, Learning and Growth at Markham Public Library, where she helps library staff grow into the kind of leaders she'd want to work for. With certifications in coaching, Psychological Health and Safety and Human-Centred Design, Jenny is happiest building workplaces where people feel safe enough to speak up, think differently, and occasionally disagree out loud. She co-facilitates MPL's Emerging Leaders program and created a large-scale organizational development toolkit for public libraries — all in service of one belief: libraries thrive when the people who work there do. Off the clock, she's a late-diagnosed ADHD, mid-life, recovering-burnout mom of two rambunctious kids— living proof that the strategies in her sessions have been stress-tested under genuinely chaotic conditions.