Jessica Ham

Jessica Ham is an experienced Customer Contact leader, with experience leading digital change within a Customer Service environment as well as managing large operational teams through transformation. In 2023, she was awarded Highly Commended by the CCMA and also received the Gold Award from UKCCF for Head of Contact Centre. She has been a judge for the CCMA for both the UK and European Awards for the past 3 years and in 2026 was recognised as one of the Top 50 CX leaders to follow in 2026.