Jo Foxall

Jo Foxall is Customer Experience Director at Transport for Wales, where she leads the organisation's approach to customer experience, customer insight and service excellence across a growing multi-modal transport network. She is passionate about ensuring the customer voice is at the heart of decision making and driving meaningful improvements that make a difference to customers, communities and colleagues. With more than 20 years' experience spanning customer experience, communications and business leadership, Jo has built her career championing customer centred thinking within organisations delivering public services across Wales. Alongside her role at Transport for Wales, Jo is Wales Lead for Women in Transport, where she works to increase visibility, representation and opportunities for women across the transport sector. Her work in customer experience and leadership has been recognised through a number of industry awards, including Institute of Directors Wales Young Director of the