Jono Broad

Hello, My name is Jono and I have 35 years of experience working as a patient leader with a long-term condition helping to improve patient engagement, Quality Improvement and Patient Safety. In my working life I am a senior manager for NHS England working in Primary Community and Personalised Care, promoting and ensuring that care is delivered safely, in a quality way which leads to improvement for all. I’ve had the privilege of working in and knowing the NHS from Bed to Board, I’ve seen both the best and worst, I believe we can and should work toward a safe, reliable and effective care system that supports both patient and staff in everything they do. I am committed to transforming the human experience of health & care for all. Key to improvement in care is Empathetic care, working with the Stoneygate Centre for empathetic healthcare as a lived experience ambassador Jono wants to see empathy at the centre of both training for all staff and the continued delivery of care. I am also