Jordan Zaitman

Jordan Zaitman is a qualified actuary and consultant specialising in the intersection of value-based healthcare and data science. With broad experience across the Australian healthcare sector, Jordan has led work supporting private health insurers, hospitals and healthcare organisations to translate data into practical improvements in patient experience, outcomes and sustainability. His work focuses on applying actuarial techniques, advanced analytics, behavioural insights and health economics to align financial incentives with better care. Jordan is particularly passionate about amplifying the patient voice through scalable measurement of PREMs, PROMs and qualitative feedback. Through Insight Actuaries’ Voice of the Patient platform, he is helping organisations use AI-enabled tools, including sentiment analysis and conversational voice capture, to turn patient feedback into actionable insights for quality improvement and value-based funding.