Joseph Jack

Joseph Jack is Head of Compliance at ArvatoConnect, with over 15 years’ experience across contact centre operations and regulated financial services, spanning both first-line Operations and second-line Risk & Compliance roles. He has a particular focus on the Consumer Duty, supporting the business to translate regulatory requirements into practical processes that drive good customer outcomes. More recently, his work has centred on the use of AI in operational environments, with a specific interest in how to deploy and manage the technology in a way that supports the delivery of good outcomes for all customers, including those in vulnerable circumstances.