Linzi Hindle

Linzi Hindle is Customer Experience Director at DHL Supply Chain UK & Ireland, leading the strategy of customer experience across a business serving 300+ customers and 35,000 colleagues. She has led a business-wide transformation that established the UKI region as a global benchmark for customer experience, and under her leadership, customer loyalty almost tripled and customer experience became one of the organisation’s top strategic priorities. Known for combining strategic vision with authentic leadership, Linzi has built a culture where customer insight drives action, innovation, and growth. This has contributed to industry recognition including multiple UK Customer Experience Awards, most recently Gold for Best CX Strategy and Best Measurement. A regular conference speaker and industry judge, she is passionate about creating lasting competitive advantage through customer-centric leadership and an advocate for creating cultures where customer experience becomes everyone’s respon