Loren Udwin

Loren Udwin is a Senior Manager of User Adoption at ServiceNow with more than a decade of experience helping organizations navigate the people side of technology and business transformation. Over the past seven years, she has helped customers turn complex technology investments into meaningful, lasting change. Her career has spanned consulting and technology, including roles at PwC and Appirio, where she specialized in change management, agile transformation, and organizational adoption. Loren has worked with organizations across a wide range of industries and has supported transformation programs around the world. She holds an MBA and brings a practical, globally informed perspective on helping people successfully navigate change. More recently, Loren has focused her expertise on one of the most significant transformations facing organizations today: the evolution of AI and its impact on people, work, and adoption. Over the past 18 months, she has helped shape ServiceNow University’s