Lucy Johnson

Customer Contact Enabling Lead, Bupa

Lucy Johnson is Customer Service Enablement Lead at Bupa, with over 18 years experience in customer operations and people leadership. Leading the academy and coaching team in Bupa’s UK Insurance operations team, She is passionate about creating world-class colleague experiences to in turn deliver exceptional service for customers.

Events Lucy Johnson has spoken at

Engage Customer Summit 2026 7 October 2026 – 8 October 2026