Michelle Conway

Michelle Conway is a Senior Manager in Data Science at Lloyds Banking Group, leading AI and machine learning delivery in Consumer Lending. She is responsible for building and scaling production-grade AI, including GenAI and agent-based systems that support customers across credit, affordability and financial wellbeing journeys. Michelle leads cross-functional teams spanning data science, engineering and product, operating within a platform model to move from experimentation to industrialised delivery. Her recent work focuses on agentic AI—designing and deploying intelligent agents that guide customers