Nic Cadwallader

Nic is the Vice President of Member Experience at Chime, a financial technology company that provides members with a range of digital banking products and services. In her role, Nic is responsible for the strategy of the end-to-end customer experience across Member Services, Identity & Fraud and Disputes. She also overseas the design and execution of operational strategies to ensure Chime’s members are supported in the event of fraudulent activities across account access, identity, authentication, dispute claim, first party fraud and third party fraud interactions. Prior to joining Chime, Nic led strategy and operational teams at Commonwealth Bank of Australia and was an early employee at the fintech Affirm Inc. Her 20 year career has encompassed various leadership roles in the consulting, financial services, e-commerce, start-up and fintech sectors.